FREQUENTLY ASKED QUESTIONS
FAQ
🌐 Utilities & Services
1 Are there any additional fees?
No hidden fees. The monthly rent covers all essential services. Only optional extras—such as additional storage or services outside the standard offering—may carry a fee.
2 What services are included in the rent?
Your rent includes weekly housekeeping (with linen and towel changes), 24/7 doormen, and on-site security.
3 Are utilities and Wi-Fi included in the rent?
Yes, all utilities and high-speed Wi-Fi are included. The monthly rate you see is the final price—no additional fees.
🏫 Location & Accessibility
1 Is the residence close to Columbia University?
Yes, the location is ideal for Columbia students. You can walk to campus in about 20 minutes, take a door-to-door bus (M4 or M104) in around 15 minutes, or ride subway line 1 (just three stops away).
💳 Payments & Rent
1 When is rent due?
Your specific rent due date is outlined in your rider (rental agreement). Please refer to your document for details.
2 Is there a fee for paying with a credit card?
No, there is no fee for paying rent by credit card.
3 How can I pay my rent?
We accept payments by credit/debit card, cash, wire transfer, or cashier/bank check. Personal checks are not accepted.
📦 Mail & Deliveries
1 How do I receive my mail and packages?
Our front desk staff will hold packages for you. Please ensure your name and room number are clearly written on all deliveries.
🕒 Check-In & Guests
1 What is the guest policy?
Guests are welcome. For safety reasons, all visitors must present a copy of their passport or valid ID at the front desk.
2 I’m arriving at night. Will I be able to check in?
Yes! Our 24/7 front desk team is available at all times and will welcome you, even during late-night arrivals. They’ll also walk you through the residence facilities.
🛏️ Living Arrangements & Amenities
1 Do you provide storage space?
Yes, we offer complimentary storage of up to two items per room.
2 Do I need to bring my own bedsheets and towels?
No, the residence provides bedsheets and towels, which are replaced during the weekly housekeeping service.
3 Is there a laundry facility in the building? How does it work?
Yes, we have washers and dryers that operate with a prepaid laundry card. Cards can be purchased from the dispenser across from the elevator. A washing cycle is approximately $3, and drying is $0.45 per cycle.
4 What are the cooking options at the residence?
Our residence offers three fully equipped shared kitchens on the 5th, 6th, and 7th floors. There’s also a communal dining room in the lobby for all guests to enjoy their meals.
